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Contact us

How/when may I contact Support Team?

Feel free to email us anytime at:

support AT bsc DOT es

Your inquiries will be addressed during office hours (9:00 - 18:00 CET). Please note that our office observes bank holidays according to Barcelona's schedule.


When reaching out to support, please remember to include all pertinent information in your email:

  • Job Ids
  • Software and version used
  • Environment
  • Machine
  • Username
  • Exact steps that lead to the issue
  • Error messages