Contact us
How/when may I contact Support Team?
Feel free to email us anytime at:
support AT bsc DOT es
Your inquiries will be addressed during office hours (9:00 - 18:00 CET). Please note that our office observes bank holidays according to Barcelona's schedule.
REMEMBER
When reaching out to support, please remember to include all pertinent information in your email:
- Job Ids
- Software and version used
- Environment
- Machine
- Username
- Exact steps that lead to the issue
- Error messages